Public Service Is The Serving Of Public Services - 4173 Words

Public service is the serving of the public by carrying out legislative, executive, or judicial orders through governmental agencies and organizations, and by reforming government programs to better help people. In recent decades, the reinvention, re-engineering, and restructuring of government have been discussed to provide more efficient and effective ways to serve the public. â€Å"Theorists of citizenship, community and civil society, organizational humanists, and postmodernist public administrationists have helped to establish a climate in which it makes sense today to talk about a New Public Service† (Denhardt Denhardt, 2000). Reinventing government through the New Public Service can have a positive impact on the operations, effectiveness, and efficiencies of public organizations and programs. The New Public Service is made up of seven lessons that can be applied in the reinvention of public organizations. These lessons include: â€Å"Serve, rather than steer. An in creasingly important role of the public servant is to help citizens articulate and meet their shared interests, rather than to attempt to control or steer society in new directions; The public interest is the aim, not the by-product. Public administrators must contribute to building a collective, shared notion of the public interest. The goal is not to find quick solutions driven by individual choices. Rather, it is the creation of shared interests and shared responsibility; Think strategically, actShow MoreRelatedPersonal Leadership : An Effective Leadership Style1644 Words   |  7 Pagesprovide information on how demonstrating appropriate ethical behaviors as a servant leader can help to guide and enhance my demonstration of effective leadership. Lastly this paper will explain the importance of diversity and inclusion in the public leadership field, analyze how my own personal and academic experiences can contribute to and guide me to becoming a better leader as well as summarize how the concepts introduced and information gained will continue to guide my leadership developmentRead MoreAmerican Institute Of Certified Public Accountants1179 Words   |  5 PagesIntroduction American Institute of Certified Public Accountants The non-profit professional organization, American Institute Certified of Public Accountants (AICPA), was founded in the United States of America. The professional organization was founded in 1887, to help ensure that the accounting profession will gain the same respect as the other prestigious occupations have received from the public. The accounting profession, similar to the medical, legal, and engineering profession, is characterizedRead More The Meaning of Service Essay612 Words   |  3 PagesMeaning of Service Service is a word used constantly.   The word service has an impression on many people.   For example; people who work as lifeguards view their work as a service to the community.   Naturally, based on working as a lifeguard their definition of service would be an action beneficial to the well-being of others.   Not surprisingly, a similar definition was found in the Oxford English Dictionary (OED).   Service is described in the Oxford English Dictionary as the action of serving, helpingRead MorePublic Service Philosophy Essay : Public Services823 Words   |  4 Pages Public Service Philosophy Essay â€Å"Public service† is a very vague idea for me. To me, there isn’t a definite definition that can distinguish what is public service or not. From our reading, it was pointed out that what public service used to mean, and what it now means has changed immeasurably. From Jobs That Matter, Heather Krasna defines public service as significantly contributing â€Å"to solving problems in society or the world.† I think the idea of â€Å"significantly contributing† to society canRead MoreThe Definition Of Public Service1179 Words   |  5 PagesThe Definition of Public Service T00432684 â€Æ' In order to gather a definition of any word, it is not simply to give a term, or phrase, meaning, but to also at the same time identify its origin and purpose. All of this is then applied to a specific perspective. This perspective then allows a word to take on it’s own individualized life each time it surfaces as a spoken word, an action, a written text, thought, or observation. Approaching the term â€Å"public service† embodies the aforementionedRead MoreDominant Theory Of Public Administration Essay1385 Words   |  6 Pageswill explain the dominant theory in public administration practice and elaborate on the major theoretical assumptions of the Old Public Administration. As stated in the question, the world has transformed through globalization, information technology, and devolution of authority since the latter part of the last century. The dominant theory in public administration has been replaced from the traditional rule-based, authority-driven processes of the Old Public Administration with market-based, competition-drivenRead MoreEssay Women in Combat1323 Words   |  6 PagesThe United States military views its diverse force as one of its greatest assets. Senior Air Force leaders recognize the monumental contributions both men and women make in support of their country daily. Americans serving in any branch of service know it is not a nine-to-five job but rather a calling. It is about being a part of the Profession of Arms. Airmen are warriors. The third verse of the Air Force Airman’s Creed states, â€Å"I am an American Airman, Guardian of Freedom and Justice, My Nation’sRead MoreJustify the need and role of discipline within the uniformed public service675 Words   |  3 Pagesrole of discipline within the public services, as well as evaluating the impact of discipline. Discipline takes a massive role in the public services for many reasons. It is crucial for the servicemen to stick to the rules, which I wi ll be demonstrating within my case study which looks at what happens when a Buckingham Palace Guard is seen pirouetting. Every serviceman within the uniformed public services knows how discipline is of the upmost importance when serving your country. There are manyRead MoreHuman Service Organization Profile : Department Of Public Safety And Correctional Services1049 Words   |  5 PagesTincen Vithayathil HSER 100.WB1 HSO Profile 6/8/2015 Human Service Organization Profile: Department of Public Safety and Correctional Services A human service organization that is interesting to me is the Department of Corrections. I chose this group because it relates closely with my major which is criminal justice. In this profession, there are various positions that can provide opportunities to work with those who struggle to obey the law. Some of these positions include admin specialists, programRead MoreCase 11716 Words   |  3 PagesCase 11 1. In your own words, can you describe the Wise concept of â€Å"public service culture†? What does the author mean by that term? What assumptions about human nature does her motivational concept rest on? Do you believe these are valid assumptions? a. Public service culture is a human need. Unfortunately, these days that means where the money is, employees will go. People use to be satisfied with helping the public, but now without appropriate compensation it is hard to keep some employees

Nike vs Puma free essay sample

Nike vs Puma Easily the biggest grudge match in Germany this month will not be between two of the countries competing, but between homegrown Adidas and, of course, American arch-rivals Nike. The business media is already hot on the Stripes versus the Swoosh, with the German brand reportedly splashing out double Nikes estimated ? 60m World Cup marketing spend. But what about the shirts themselves? Which ones would you want to play in, and which should be left on the backs of the die-hards down the pub? Out of the six countries theyre dressing, including hosts Germany, and also France, the best Adidas shirt has to be Argentinas (above left). Perhaps not as recognizable as Brazils famous bright yellow, the subtle sky-blue and white stripes belied how fearsome Argentina were from the late 1970s through the 1980s. Kept simple, although a bit too shiny for my liking, the current shirt remains true to the great players who have previously worn one. We will write a custom essay sample on Nike vs Puma or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page As does Hollands shirt (above right), one of eight nations wearing Nike. While every other colour is sported by several teams, no-one but the Dutch really wear orange, and during the mid-1970s they played some of the sexiest football ever. Though theyve never managed to lift the trophy, this jersey echoes the heyday of the Dutch game when their brand of Total Football, as its known, narrowly lost the 1974 final to Germany. It has none of the unnecessary graphics that have plagued the brilliant orange kit of previous years, but again its kept simple and low-key, complete with a nod to the 1970s in the form of the collar. Thats the big boys, but its another German brand thats kitting out the most countries. Puma has deals with no less than 12 federations, including Italy, all of the African teams who qualified, as well as Saudi Arabia and Iran from the Middle East. The brand has taken the opposite approach to its larger competitors, embellishing most of its shirts with designs that reflect that countrys heritage. The Hawks of Togo are depicted, as is the Ivory Coasts nickname, Les Elephants. For me, Tunisias shirt (above left) works best, showing the Eagles of Carthage merged with a sort of camouflage design. Elsewhere, there are a handful of smaller brands providing some of the teams with their kit. Umbros heritage as makers of England shirts is well-known. They also make Swedens, but their best World Cup-related gear is designed by Kim Jones, which is featured elsewhere on Cool Hunting today. Italys Lotto and Spanish new-boys Joma are also after a piece of the action, supplying the likes of Ukraine (above right) and Costa Rica respectively. If you want to be really obscure next time you take to the pitch though, an Ecuador shirt (right), made by little-known company Marathon, wins hands down.

The unknown citizen Essay Example For Students

The unknown citizen Essay Thomas uses contrasting imagery, as Henry Reed did in Naming of Parts, in the line And all the birds are singing, bills wide in vain/As Cynddylan passes proudly up the lane to vent his anger at the fact that the noisy machinery drowns out the stunning sound of nature. R. S. Thomas, like the two previous poets, does not directly complain about the removal of man from the soil and the association to machinery, but prefers to use a variety of techniques to show his opposition to the self-estrangement of man from the soil. We will write a custom essay on The unknown citizen specifically for you for only $16.38 $13.9/page Order now The last of the four poems, Do not go Gentle into that Good Night, is Dylan Thomas lament on the death of his father. It is his angry outburst about the death and death in general. That Good Night is Thomas metaphor for death. The 1st and 3rd lines of each stanza rhyme, which gives the poem a plod-like tone, helping to add to Thomas belief that he has to accept the inevitability of death, for example night rhymes with light, and height. The traipsing tone indicates that this poem is to be read, even though it is iambic. The rhyme and rhythm structure is very important as it is constant throughout the poem and gives the poem its structured appearance. The lexis used in this poem is often very bitter, with words such as rage, frail and curse being examples. The continual tonal shift throughout the verses reflects Thomas confused feelings, in some verses he expresses his desire for his father to rage against the crying of the light, but in another he reflects on his fathers frail state. Examples can be seen when in one verse he uses the word wild to express outrage, but in another he becomes passive and uses words such as sad and gentle. He comments on death in each verse and, like the other poets, uses enjambment to continue ideas from one line to the next. Thomas brings all of his ideas together in the final stanza, which signifies the conclusion of the poem and the end rhyming couplet brings his ideas together tidily. Dylan Thomas is perhaps the most direct of all the poets in expressing his complaint, although it is still expressed through linguistic techniques and Latinate language. In conclusion, my personal favourite poem is Do not go Gentle into that Good Night because of the continual tonal shift it contains. I find the balancing of the lines remarkable as the poet, Dylan Thomas, is able to exquisitely swap from a raging tone to a vulnerable state with precision. This poem also contains a remarkably effective rhyming scheme, and the fact that there is the continual repetition of the last word on the 1st and 3rd lines gives the poem structure. This is not to say that I dont like the other poems, as I enjoy the intelligent use of language and techniques across the selection, but I take pleasure in reading Thomas poem because of its slower pace and also because of all of the mixed emotions communicated.

Free Essays on The Scarlet Ibis

â€Å"The Scarlet Ibis† By James Hurst Characterization of Doodle William Armstrong, also known as Doodle, was a character in â€Å"The Scarlet Ibis†. He was born with an illness that made him different from the rest of his family. Despite the illness, and with the help of his brother, Doodle, which was named after a doodle bug by his brother, overcame a lot of obstacles. If it wasn’t for the over bearing ness, and his arterial motives, Doodle might not have progressed as far as he did. This was due to the fact that the doctor, his mother and father did not have faith that Doodle will ever be able to accomplish anything because of his illness. The only person that had any faith in his ablities was his Aunt Nicey. Even though he had an illness that made him different Doodle was just like any other boy his age. He had the strength and determination to overcome , and do what he was told he could not do. He had a love and appreciation for things most take for grated. He also wanted to be accepted as a part of the family, fr om acceptance bore the courage to become a normal little boy. To start with, Doodle was a strong determined little boy. He began his life with a fight to stay alive. There was not much hope for poor little Doodle at the beginning. His father even ordered a casket built for him because they did not expect him to live. With his unblaten determination, he won his first battle to live. Not long after that, he began to fight many more battles. He started showing signs of mental competence when he smiled at his older brother. Afterwards, he began to try to move around and eventually began to crawl even though â€Å"the doctor said that with his weak heart this strain would probably kill him, but it didn’t.† Doodle did not stop there. With his persitance and determination he eventually learned how to walk, run, swim, climb, and row a boat. All of this was accomplished by a little boy that eve... Free Essays on The Scarlet Ibis Free Essays on The Scarlet Ibis â€Å"The Scarlet Ibis† By James Hurst Characterization of Doodle William Armstrong, also known as Doodle, was a character in â€Å"The Scarlet Ibis†. He was born with an illness that made him different from the rest of his family. Despite the illness, and with the help of his brother, Doodle, which was named after a doodle bug by his brother, overcame a lot of obstacles. If it wasn’t for the over bearing ness, and his arterial motives, Doodle might not have progressed as far as he did. This was due to the fact that the doctor, his mother and father did not have faith that Doodle will ever be able to accomplish anything because of his illness. The only person that had any faith in his ablities was his Aunt Nicey. Even though he had an illness that made him different Doodle was just like any other boy his age. He had the strength and determination to overcome , and do what he was told he could not do. He had a love and appreciation for things most take for grated. He also wanted to be accepted as a part of the family, fr om acceptance bore the courage to become a normal little boy. To start with, Doodle was a strong determined little boy. He began his life with a fight to stay alive. There was not much hope for poor little Doodle at the beginning. His father even ordered a casket built for him because they did not expect him to live. With his unblaten determination, he won his first battle to live. Not long after that, he began to fight many more battles. He started showing signs of mental competence when he smiled at his older brother. Afterwards, he began to try to move around and eventually began to crawl even though â€Å"the doctor said that with his weak heart this strain would probably kill him, but it didn’t.† Doodle did not stop there. With his persitance and determination he eventually learned how to walk, run, swim, climb, and row a boat. All of this was accomplished by a little boy that eve...

Argumentative research paper on abortion Essay Example | Topics and Well Written Essays - 750 words

Argumentative research paper on abortion - Essay Example gues that what should be socially acceptable as a reason for a woman to pursue abortion should be limited to those like rape, as abortion should be regarded as the last resort for birth control, or not to make it as a resort at all. As apparent in the Anti-abortion law campaign in South Dakota, abortion has been viewed as the last resort for unwanted pregnancies. To some, the extent of granting abortion to women should only include the cases where women where victims of rape or incest. â€Å"Supporters countered that the law would allow doctors to protect the lives of pregnant women with medical problems. They also argued that rape and incest victims would be protected by a provision that says nothing in the abortion ban would prevent women from getting emergency contraceptives up to the point a pregnancy could be determined.†Ã¢â‚¬â€on South Dakota anti-abortion law campaign, from USA Today. To make abortion the last resort for birth control stems from these people’s stand that there are a number of different contraceptives available. However, this is a naà ¯ve assumption that contraceptives are 100% effective. Banning abortion means limiting women’s right to control their fertility. While there are limited acceptable reasons for allowing abortion to happen, this results in a lot of unwanted pregnancies that result into forced motherhood. On the other hand, pro-choice movements argue that abortion is relevant to women as it reinforces the right of women to control their fertility. This leads to the concept of making motherhood a choice, which when being related to restricting the acceptability of reasons for abortion to those like rape, means encouragement of forced motherhood. â€Å"Abortion is a crucial backstop for contraception, it’s the birth control method of last resort. It’s impossible for women to really control their fertility without access to abortion because no contraceptive is 100% effective, and because women can’t always access birth control

Pax Romana. Read up on it in your textbook and then write a three-four Research Paper

Pax Romana. Read up on it in your textbook and then write a three-four page on those emperors who you think were good ( an - Research Paper Example They made possible the prosperous trades by which Roman civilization acquired rich imports of Chinese, Persian rugs, Arabian perfumes, Phoenician purple dyes, Indonesian spices, as well as Greek porcelains and Indian fabrics. As such, during the reign of Roman Emperor Trajan (A.D. 53 – A.D. 117), a Spanish military commander, there had been rigorous efforts to construct useful buildings for Romans. Among his great achievements besides facilitating extensive projects on building public structures, Trajan is additionally recognized for his policies on social welfare and conquests in the east. Because of him, Rome would stand in pride even in modern times due to Trajan’s Forum, Trajan’s Market, and Trajan’s Column which were all erected upon implementation of his successful program. Similarly, the rule of Roman Emperor Hadrian (76 A.D. - 138 A.D.)  brought wealth and security for the empire the time he eradicated the territorial expansion of Rome and fortif ied Roman boundaries upon construction of several â€Å"Walls of Hadrian†. ... Apparently, Trajan and Hadrian did make salutary emperors of Rome based on the aforementioned accomplishments from which I can perceive how they took care of the entire citizenry by focusing on provisions and works that improved the empire and strengthened healthy socio-political relations among people who looked up to leaders whose ideals were far from corrupt and selfish inclinations. Together with the other three good emperors namely – Nerva, Antonius Pius, and Marcus Aurelius, they had been able to establish a kind of government that consisted of officials who advanced people’s interests and worked for the empire with large sense of integrity and heart. To this extent, I must highly commend Roman Emperor Marcus Aurelius (A.D. 161 – A.D. 180) for all the good vibes felt by the empire out of his exceeding humble goodness. His wonderful character trait basically demonstrated the capacity to share imperial powers like the treatment he gave to Lucius Aurelius Veru s and his predecessor Antonius Pius whose wishes were granted after his regime. Marcus Aurelius is such a remarkable emperor for bearing not just the knowledge of good leadership but even of refined intellect since he was widely known and acclaimed for being a writer and philosopher of the Stoic school of thought. As a philosopher-king of his time, he authored exemplary works such as the â€Å"Meditations† along with the writings which manifested wisdom of truth and beauty of reason. At this point, I could quite imagine how the needs of each citizen were sincerely taken care of by the rule of such an emperor who, by his nature, respected and employed moral virtues of philosophy

Royal Bank of Scotland Staff Management

Royal Bank of Scotland Staff Management The Royal Bank of Scotland Executive Summary Royal Bank of Scotlands rapid expansion into the global market as against its roots as a national bank, has exposed the bank to the ripple effect created by the fall in the USA housing market, which has led the global banking industry into greater economic crisis. As a result of RBSs exposure to the current financial crisis, this report shall looks at the difficulties involve in leading and motivating staff of RBS as it navigates its way out of the crisis. The difficulties with leading staff of RBS that shall be looked into involve, lack of In-depth and technical knowledge by the board and the CEO, Managing culture, Managing Change, Loss of reputation, and Government Interference. Understanding and satisfying of staffs need in this current financial crisis may be a difficult task for the management of RBS, this report shall also evaluate the difficulties of motivating staff of RBS ranging from government influence, disparity in pay, public outcry and challenges in satisfying the need of every employee of RBS Lastly the report shall recommend practicable solutions that are applicable to the current financial crisis to the management of RBS. 1.0 Introduction The environment where business operates has a major impact on its operation. Royal Bank of Scotland (RBS) operates in the UK financial industry which is one of the strongest financial hubs in the world. Porter (1998) says that a business will be successful if all the elements of the microenvironment are favourable to the organisation, this can not be in isolation of the macroenvironmental factors which also dictates the success of an organisation. The current financial crisis, was ignited by the fall in the USA housing market, and has a ripple effect which has exposed RBS and the UK banking industry as a whole, this has led to the liquidity problem been faced by the industry and the loss of confidence in the banking industry. Companies that market products or services have always had to deal with a wider range of issues than those encountered by domestic firms (Jeannet and Hennessey 1998). Royal Bank of Scotlands rapid expansion into the global market as against its roots as a national bank, has exposed the bank to greater economic crisis. The new chairman headed by Sir Philip Hampton in his bid to reform the bank has rooted out seven non executive directors and the former CEO Sir Fred Godwin who spearheaded the Global expansion, and appointed a new CEO Stephen Hester. In 2008 RBS group declared a loss of  £28bn the biggest loss in British corporate history (www.guardian.co.uk) and this has culminated into several lay off of staff. The Government in its effort to save the bank has injected some fund into the banks business and now owns about 70% of the bank. RBS has laid off some thousands of its workforces over the past year, there is consistent criticism from the media and the general public about bankers pay and reward, banks exposure to the global crisis, governments control power etc, all these have sent different signal to the remaining staff and also create difficulties in leading and motivating these staff by the management. 2.0 Leading Staff Of RBS During The Financial Crisis It takes a mentally tough and emotionally strong CEO and a competent Board to survive the current crisis. Kotter (1996) as cited by Robins and Judge (2007) says management is about coping with complexity by implementing the vision and strategy provided by leaders, coordinating and staffing the organisation for smooth operation, while leadership on the other hand in contrast is about coping with changes, by having ability to influence a group toward the achievement of a set of goals. Robin and Judge (2007) also group leadership theories into two, Charismatic and transformational leadership. But says Transformational leadership builds on the transactional leadership Ø The charismatic leadership theory. Charismatic leaders have vision, willing to take personal risk, sensitive to follower needs. These individuals are set aside from ordinary people and treated as endowed with exceptional qualities and are given unprecedented autonomy and resources, which then makes such individual to posses ability to leverage higher salaries and reward even when their performance was not very good, high risk taker, incur high cost and engage in self sacrifice to achieve the vision, and engaging in unconventional behaviour. These traits were seen in Sir Fred Godwin character, though to some extent the staff and board were satisfied with him before the current crisis, but such attributes may be difficult to lead staff and the whole of RBS group in this current crisis judging by their recent performance (Refer to Appendix 1). Ø The Transformational leadership theory Transformational leaders are known for providing vision and sense of mission, communicates high hope, inspirational motivation, careful problem solving skills etc, however it also build up on the characteristic of transactional such as the contract exchange for reward, and management by exception. These set of individual inspire staff to put in more effort to achieve the business objectives and goals, and also help staff at looking at old issues in a different way by been more innovative and creative. These traits are been seen in the new CEO Stephen Hester and such characters may seems to fit in to lead in this current financial crisis 2.1 Challenges with leading staff of RBS out of this current financial crisis Ø In-depth and technical knowledge of the board: According to Peter Principle, In a hierarchy every employee tends to rise to level of incompetence. The remuneration package approved by the former board of RBS has shown that though the board has some financial experts but the full understanding of the former CEO package which led to the public outcry was not fully understood by some members of the board before they approved it. This was also emphasised by Ministers who believed that it was not only Lord Myners who did not know that Sir Freds pension was discretionary. They believed that the old board of RBS was kept in the dark too (www.bbc.co.uk). The current board has several financial experts with years of experience working in the industry but this still does not guarantee that all strategies and decision made by them shall be perfect. Ø In-depth and technical knowledge of CEO: Dive (2009) argue that most CEOs do not know how to establish accountable organization. RBS was reported to have lost over  £600m in Madoffs alleged investment scam. This could have been attributed to the lack of understanding and technical knowledge of such investment exhibited by the former CEO Fred Godwin before venturing into such a risky investment scam. However the new CEO too could have being tricked into such investment because it is very hard for CEO to posses in-depth and technical knowledge of all the financial operations and investment. But not withstanding CEO should strive enough to develop or gain the full understanding of some decision they might have made in past and to be able to correct some anomalies When Egg card terminated over 100,000 of its credit card customer in February 2008, the CEO said he believes they pose an unacceptably high risk to the company, this was supported by Angela Knight, chief executive of the British Bankers Association, who said that Eggs action was a sensible way of looking after a business (news.bbc.co.uk). Ø Managing culture Another difficulty leaders are likely to face in the current financial crisis is the ability to manage culture. Leaders need to know how to manage culture that exit within its organisation and the environment where it operates. The issue that leaders face at each of their organisational growth stages are different, partly because the role that culture plays at each stage is completely different (Schein 2004). The inability by banks chiefs to manage the bonus culture that exits within the financial institution in UK has led to public outcry and different criticism about the ability of these executives to run a profitable company and at the same time manage its staff. Stephen Hester who was brought to turnaround RBS might be faced with managing culture because it is a barrier to change, and change is prone to resistance. Stephen Hester is expected to deal with lavish executive perks in RBS which has become a culture in the banking industry, such as the  £17m private jet used by Sir Fred Godwin, and heavy pension schemes. However Stephen Hester too according to (www.dailymail.co.uk) lives an expensive life style such a 350 acres of country estate, expensive mansion in London, and large option reward. This is a culture that has been in the industry for quite some time and it may be difficult for any new CEO to change because he too might have been a benefactor at a point in time, and also for the position of a CEO of a large financial organisation like RBS to be attractive, the reward needs to be competitive. This is a major challenge that Stephen Hester and the board might faced in leading at this point of time. Ø Managing Change Johnson et al (2001) say when a business is in terminal decline and faces closure or takeover, there is a need for rapid and extensive change in order to achieve cost reduction and revenue generation. Stephen Hester was appointed not only as CEO at RBS but implied as a change agent who will carry out a rapid change within the bank. Change is a major challenge and may be difficult to implement than it seems at first because while changing the business strategies and operation, one has to change the people and their orientation. Balogun and Hailey (2004) say success rate for most of the change programme launched within organisation is poor and the failure rate is 70%. However Stephen needs to find ways of ensuring that the outcome is positive change rather than damaging to the business. RBS in its bid to be back to a profitable organisation has embarked on different change management processes which have led to some job cut, however resistance to these changes is expected. Rob Macgregor, Unites national officer, said the union was appalled that thousands of people, who form the backbone of the RBS operations, are to be made redundant. He added: These employees are totally blameless for the current position which RBS is in, yet they are paying for the mistakes at the top of the bank. (www.guardian.co.uk) Ø Loss of reputation Adams Equity Theory says the more upset people get the greater they strive to redress the inequity. The general public and the medias impression of banks and financial institution has led to the loss of reputation of most banks in the UK , which was even seen in the damage done to the building of RBS by angry protester in April 2009 during the G20 meeting in London. This has created fear into the members of staff of RBS not to be attacked in public once people know that they work for the bank. And this may even force some to leave the organisation or think about a career in another industry. Ø Government Interference The injection of over  £20bn by the UK government to salvage the RBS from collapse has led to major influence of government in the decision to be made by the current Board and CEO. Decision made by management must always be the one politician will prefer rather than the one that will be of best economic interest to the bank. The recent announcement by the bank to cut 9000 jobs over the next three years which might result in a savings of over  £2.5bn (www.guardian.co.uk) was strongly rejected by the Politician , and the banks deputy chief executive had to change their strategy from job cut to redeployment of staff while facing the MPs. This is a vital challenge that faces the management of RBS in leading the staff for a profitable organisation. 3.0 Staff Motivation Unhappy staff are known to have little chance to produce satisfied customers, so the more contented staff are, the higher customer satisfaction will be. The management of RBS needs to integrate individual needs along with the organisational goals in other to achieve the business objectives, but motivation of staff comes with different challenges. 3.1 Challenges with Motivating staff of RBS during the current financial crisis Ø External influences A key difficulty been faced by most organisations during this global financial crisis is that they have placed too much attention on the external environment, at the detriment of the internal working environment. RBS continuous laying off staff with the aim of cutting cost was a result of its exposure to the global economic crisis, liquidity in the market, and fall in stock value. This is a demotivating action to the staff of RBS but the management and board of RBS might want to first readdress it position in the banking industry before it can then focus on the staff extreme needs. Ø Reward Structure The pluralist perspective of organisational conflict according to Lashley and Ross (2003 ) emphasises that conflict between subgroups is inevitable, and therefore it must be handled and managed carefully . Because of the higher pay package being offered to some investment staff of RBS, some group of staff in the retail and commercial sector of business may believed that they are being underpaid and at the same time bring in lesser risk, this may result in different conflict and complex issues arising among staff. Also the need for reward when target is met may be valued by some top performing investment staff within the bank, and they may threaten to leave if they are not been compensated competitively with what is obtainable in the industry. Increased wages are precisely what RBS may not be able to provide during this storming period however Nelson (2005) has also said though money is a factor of motivation, but not sufficient condition alone to attract, retain and motivate good employees. Ø Satisfying needs of all staff Money may not be provided everytime while appreciation and involvement of staff which are seen as other means of motivation can be provided any time. The problem with this, is understanding the need of all members of staff of RBS and aligning organisation policies with these needs. Maslow hierarchy of needs says before the self actualisation of need can be met, the basic life needs needed to be met, and he also said when a need is satisfied it no longer motivates and the next higher need takes its place (Refer to Appendix 2). Maslow hierarchy of needs might be ineffective when organisation is faced with too many external factors. Virtually almost every staff of RBS is worried about their job security, public attack, loss of bonuses, and stigmatization of banking profession. Therefore understanding and satisfying of staffs need in this current financial crisis may be a difficult task for the management of RBS. Ø Government Interference/ public outcry The Government forced down the 2008 bonuses that were supposed to be paid to staff of Lloyd bank, as a result of government ownership in the bank and the poor performance of the bank in 2008, while some staff see these as unfair treatment because they met their target and they deserve their bonuses. This was supported by Unite trade union who says they will not accept a situation where staff are made to suffer financially for the mistakes or greed of the top executives who ran the bank. This could be demotivating to staff that work in the three banks where government have control, in which RBS is one of them 4.0 Recommendation Leading and motivating is an integral part of managing people in an organisation, because people are major asset to such organisation. Gratton (2000) says people should be treated with politeness, respect, dignity and fairness. This can help to build an organisation where people can grow and flourish and at the same time save management reputation when they acted wrongly Organisation branding could help to motivate employee, it helps to give them a job securities and the status that is attached to the branded company. Media can be used to gain back the good image RBS is known for, and also management should avoid action or event that may put the company into public debate by ensuring that ethical decision are taken all the time. Businesses that survive the trying times are the ones whose leaders adopt a attitude of discovery and change, instead of resistances. Johnson et al (2001) suggest five style of change management: Education communication, Collaboration/participation, intervention, direction, coercion, some of which can be used by the management of RBS while turning the business around. Though RBS do appraise its staff regularly the use of management by objective (MBO) as part of its performance measurement for staff may be very much ideal in this era, in order to align both the goal of individual staff with that of the organisation. Butler (2009) says that in a multicultural organisation, transformational leadership demonstrates care for the personal relationships with a diverse group of people that in turn builds better leader-member exchanges, trust and organisational commitment. These kind of leadership traits might have been suggested to the board of RBS before the selection of Stephen Hester as the new CEO with the hope of changing the staffs paradigm and give them higher satisfaction. However a transformational leader will require more to be successful in this era , and this may include trust and been ethical, in other to gain the respect and to remove the stigma associated to CEO of big banks seen as selfish ,greedy, and extravagant lifestyle. Apart from the normal qualities of a good leader, two exceptional role that may be expected of the new leadership of Stephen Hester and the new Board at RBS are to provide team leadership, and self leadership roles. Team building is essential for every organisational development and growth. Task and problems are shared to enhance productivity, great leadership takes into account proper delegation amongst staff while still taking responsibility at the end of its completion. Leaders lead by good examples in era such as this, Josef Ackermann, CEO of deutsche Bank pledged to relinquish his bonus which runs into millions of Euros (www.belfasttelegraph.co.uk). This action has also prompted 3 other senior board members to agree to relinquish theirs as well. Which is now been used as a yardstick in the industry. Though Stephen Hester is new at RBS but there are some other processes or action through which he can control his own behaviour in order to exhibit self leadership role However leadership though required some qualities but these qualities and the leadership styles varies along with the changes in the environment. Managing change may go with different kind of leadership style. Lewin et al (1939) identify Authoritarian, Democratic, and laissez-faire style as the three major classification of leadership style. Stephen Hester may decided to use any or combination of the styles. Whichever option adopted has its own shortcoming, therefore the management should ensure it monitor the resistance and blend with any changes to its style that might fit any particular circumstances. Training is one of the strategies for success in organisation, the cultural change that is expected of the new board can be done through training of its staff. Also RBS Management is expected to come up with some practicable corporate and business strategies, which will give not only the shareholder confidence in the bank but inclusive of the staff, who will then be certain about their long term commitment to the business instead of the fear of losing their jobs RBS management need to put more efforts into the remaining staff so as not to lose the key ones, because of the amount of training and experience that has been impacted into them. 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